All products purchased through Compuworld carries the full manufacturer's warranty. For the warranty period of each individual products, please contact our service department at ra@cw.com.au.
Dead on Arrival (DOA) Products
Products that are purchased within 14 days of the invoice and are deemed faulty by our technician is classified as a DOA. All products that are found to be DOA will be replaced with brand new stock if available. To qualify for a DOA return, the goods must be returned in its original packaging with all the accessories.
Warranty Returns
Faulty products that do not qualify for DOA returns are processed as warranty returns. Warranty goods returned to Compuworld will be tested by our technician and if found faulty will be returned to the manufacture for an replacement. If a returned product is found to be not faulty, a service charge of $44 inc GST may be charged for testing the equipment.
It is the user's responsibility to troubleshoot any components that are purchased individually. Compuworld will not troubleshoot the complete system unless it was originally assembled by our technical staff. All products sold comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for the compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
System Warranty Returns
Computer systems built by Compuworld carries a 2 years Return-to-Base parts and labour warranty. This includes the System Unit (case + contents) and labour.
What's not covered under standard Manufacturer Warranty:
Physical Damage to the product (Includes bent Motherboard pins)
Damage caused by external source such as power surge
Incorrectly configured software
Incorrectly configured BIOS settings or hardware drivers
Problem caused by Virus or other malicious software
Operating System problems not caused by hardware failure
Please note to backup all data before returning your computer for service. Compuworld can provide data backup service on your request with an applicable service charge. All data backup from original media will be performed carefully, however Compuworld will not be held responsible for any loss of data due to unforeseen circumstances.
Return of products for non-technical reasons
The return of a product for non-technical reason will attach a 15% re-stocking fee. Refunds cannot be given on returned products, a credit note will be issued in these circumstances. Compuworld reserves the right at anytime to refuse the return of goods that has been opened or deemed not in the original condition.
